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Job Description & How to Apply Below
Cardiff Council is seeking an experienced Contact Centre Team Leader to support the Rent Smart Wales Contact Centre. You will supervise a team of Customer Service and Licensing Officers handling inbound calls and emails, and work with the Contact Centre Manager to develop the service.
The role requires strong Welsh language skills (Level 4 Advanced) and a background in supervision/management within a call centre environment. A commitment to high customer service standards is essential.
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