Industry Codes Specialist

Job reference: 003095

Salary: £46,375 plus London Allowance of £3,612 if applicable

Closing date: 13/10/2026

Department: Energy

Location: Blended between office and home (England and Wales)

Employment type: Permanent

Hours Per Week 36.25 hours per week / open to flexible working

Job posted date: 30/09/2026

Contract Duration: Permanent

Location:

Blended between office and home (England and Wales). Time in office negotiable

Citizens Advice is the statutory advocate for energy consumers. We use research and evidence from the people who contact our advice service every day to understand the problems facing energy consumers in Great Britain. We help solve these problems by engaging with industry, persuading policymakers to change rules and regulations, and supporting consumers to navigate the market.

We are looking for a Industry Codes Specialist in the Energy Networks and Systems team in our Partnerships and Advocacy directorate. You will be our subject matter expert in Industry Codes, supporting the department to make energy work for all of us. With a thorough working knowledge of your specialist area, recognise how it can change to benefit consumers, and the desire to make that change happen.

You will lead the development of and manage the effective delivery of Citizens Advice strategy and work programme for Industry Codes, both ensuring industry proposals represent value for money and promoting positive change. You will develop an engagement strategy and lead on external engagement with Industry Code stakeholders such as Ofgem, NESO, Elexon and energy companies. You will actively participate in relevant round tables, working groups and industry code panels to ensure industry change maximises both benefits and protections.

Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly.

• A strong working knowledge of industry codes gained through extensive experience in policy-making, regulation, or industry, and an understanding of how consumers are impacted, and where opportunities to advocate for the benefit of consumers lie.
• Ability to think critically, creatively, and pragmatically about policy at both big picture and detailed implementation levels to identify authentic, empowering solutions.
• Strong analytical and research skills, with a demonstrated ability to tackle complex problems and the ability to contribute to the development of an influential policy research programme, under a broad work theme, in which equality and diversity is appropriately integrated.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of…