Administrator, Healthcare Administration, Healthcare

Typical duties will include:
Core Responsibilities in Managing eConsult

• Daily Monitoring and Processing of Incoming eConsults Checking the eConsult platform throughout the day.

Categorising submissions (clinical, administrative, urgent, routine). Identifying red flags and escalating according to practice protocols.

Ensuring time sensitive requests are prioritised.

• Triage Support for Clinicians Assigning eConsults to the correct clinician or team (GP, ANP, pharmacist, admin). Adding relevant information to the patient record Highlighting key symptoms or concerns for clinicians.

Ensuring workload is distributed appropriately.

• Patient Communication Sending holding messages, appointment confirmations, or followup instructions.

Contacting patients for additional information if required.

Redirecting patients to appropriate services (pharmacy, NHS 111, community services) when suitable.

Explaining how eConsult works and supporting patients who struggle with digital access.

• Administrative Task Handling Processing nonclinical eConsults (fit notes, repeat prescriptions, test results queries). Updating patient demographics or records when needed.

Logging and tracking tasks to ensure nothing is missed.

Managing workflow queues in the clinical system.

Ensuring the eConsult inbox is completed every day.

• Safety and Compliance Following practice protocols for urgent or unsafe submissions.

Ensuring safeguarding concerns are escalated immediately.

Maintaining confidentiality and GDPR compliance.

Recording actions clearly for audit trails.

• Data & Reporting Monitoring eConsult volumes and turnaround times.

Flagging trends (e.g., high demand days, common issues).

• System & Process Improvement Identifying bottlenecks in the eConsult workflow.

Suggesting improvements to templates, triage processes, or communication scripts.

Supporting training for new staff on eConsult processes.

Liaising with eConsult support if technical issues arise.

In addition there may be occasions where you will be asked to assist with the reception team and their duties.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).