Practice Manager - Panteg Health Centre

We are seeking an experienced person to replace our outgoing Practice Manager.

The role is varied and interesting. The Practice Manager is supported by three Practice Administrators, a Prescribing Clerk and a team of Receptionists.

The main duties included in this role are HR and Staff Training, Finance, IT, Health and Safety, Information Governance, Patient Services, Premises and Equipment, Quality Improvement Projects, attendance at local Collaborative Meetings and working closely with the Practice Partners to ensure the smooth running of the Practice.

We are a friendly surgery who pride ourselves on providing an efficient, modern and comprehensive range of health services for our patients.

We have been providing medical care to local patients since the site was first opened in 1990, and since then we have grown to provide care for over 6700 patients.

Job responsibilities

Responsible for the smooth, efficient and profitable running of the practice and maintaining a happy and committed team.

Keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.

Job Responsibilities

Personnel and Training

Managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training.

Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the practices employment policies and procedures are comprehensive and up to date.

Ensure adequate staffing levels at all times.

Manage GP rota and appointment system.

Manage training needs of all new staff to agreed standards.

Finance and Profitability

Responsibility for the book-keeping, petty cash and other financial aspects of the practice, including payroll and NHS pension scheme arrangements

Ensuring that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice and preparing financial reports for the partners.

QAIF

Responsibility for overseeing Access and QI Projects and support admin and clinical teams where necessary

Responsibility for QAIF submissions and reporting to the Health Board

Enhanced Services

Responsibility for ensuring enhanced services offered by the practice are delivered to a high standard

Responsibility for ensuring ES audits are completed in a timely manner ready for reporting to the Health Board

Information Technology

Responsibility for the computer system, telephone system and remote access equipment including organising any maintenance and developments to the system.

Information Governance

Ensure compliance with GDPR and current Data Protection legislation

Premises and Equipment

Responsibility for security, repairs, insurance and maintenance of premises, services and equipment.

Ensuring that the practice complies with aspects of Health & Safety at Work ,HASAW legislation.

Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.

Reviewing and updating the practices information leaflet ,website, practice publicity and health education material.

Deal with more complex enquiries from patients as necessary.

Future Planning

Preparing a practice business plan, annual report and practice aims and objectives as required by the partners

Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners.

External Relationships

Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies

This list is not exhaustive and can be amended at the discretion of the Partners

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will…