Service Desk Manager: Lead IT Ops & Service Excellence
Job in
Pontypool, Torfaen, NP4, Wales, UK
Listing for:
Neath Port Talbot County Borough Council
Full Time
position
Listed on 2026-07-04
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
A local government authority in Wales is seeking a motivated Service Desk Manager to lead a growing team within the Digital Services Division. The role is pivotal in promoting
continuous improvement and ensuring the reliability of essential digital services. Applicants should have experience in managing Digital Service Desk operations, developing service performance measures, and customer service management. This position offers hybrid working options and a
comprehensive employee benefits package including pension contributions and holiday entitlements.
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