Apply for Sales Agent at pHInnovate in Pontypool, WLS, GB. This Full time on site position offers great opportunities for career growth. Sales Agent OTE £35,000 | Full Training Provided | Pontypool (On-site) Quote Detective is one of the UK’s leading specialists in non-standard motor insurance, and we’re continuing to grow. We’re now looking for positive, motivated, and customer-focused Sales Agents to join our friendly and supportive team in our modern call centre environment.
WhyQuote Detective?
Our people are at the heart of everything we do. We pride ourselves on being an open, honest, and encouraging workplace where colleagues support one another and success is celebrated. If you’re looking for a role where your effort is recognised and your career can genuinely progress, this could be the opportunity for you.
The RoleAs a Sales Agent, your day will revolve around helping customers find the right insurance solution.
- Handle incoming calls from customers ready to buy
- Make outbound calls to customers who have already shown interest (no cold calling)
- Build rapport, understand customer needs, and offer tailored solutions
- Deliver excellent customer service while working towards performance targets
This is a full-time, permanent role with real career prospects in a small but rapidly growing business.
Earnings & RewardsBasic salary: £23,198 (based on a 35-hour week)
A performance bonus OTE up to £35,000
Your success directly impacts your earnings.
No Insurance Experience? No Problem.You don’t need previous insurance experience to apply. We provide fully paid, comprehensive training, along with ongoing development throughout your employment. All we ask is that you’re motivated, enthusiastic, and willing to learn, we’ll teach you the rest.
Main Responsibilities- Develop a strong understanding of our products
- Accurately gather and record customer information
- Build trust and rapport with customers
- Ensure each customer’s needs are fully met
- Work collaboratively while also managing your own performance
- A professional and confident telephone manner
- Excellent customer service skills
- A positive, can-do attitude
- Good reading and writing skills
- Computer literacy
- Ability to work both independently and as part of a team
- Confidence, determination, and a genuine desire to succeed
- Strong attention to detail
- Fully paid on-site training and ongoing coaching
- Weekly individual and team incentives
- Weekly bonus opportunities
- Employee Assistance Programme
- Clear career progression opportunities
- Private office kitchen
- On-site nursery, canteen, coffee shop, and hairdressers
- Eye care support
- Day off for your birthday
- Company BBQs and social events
- Quarterly awards and annual awards night
- Monthly treats and buffets
- Charity days
- Free parking
- Health & well being programme
- Employee discounts
35 hours per week
Induction training: 9am–5pm (first 3-6 weeks)
Shifts on a two-week rotation (shifts between 8:00am - 8:00pm e.g 12.15pm-7:30pm and 8:30am-3:45pm)
1 in 2 Saturdays (9am–5pm)
LocationPontypool, NP4 0HZ
This is an office based role, you must be able to reliably commute to Mamhilad Park Estate.
Job type:
Full-time, Permanent Pay:
From £23,198.00 per year Benefits:
Company events Employee discount Free parking
Work Location:
In person
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