Caseworker- Children and Young

We have an exciting opportunity for a Children & Young Persons Caseworker to join the Victim Support team in Gwent, working 22.5 hours a week. This is a fixed term position. This role is based in Pontypool Police Station, Pontypool, it is offered on a hybrid working basis and there is a requirement for travel throughout the area.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

• Managing a caseload of Victims of Crime with the highest level of need, both directly through in-depth 1:1 support and indirectly by working with other service providers. Undertaking face to face support, case-tracking and management.
• Carry out effective management of volunteers, assessing their competence to practice using national guidelines.
• Promote the work of Victim Support by attending local community and public events.
• Proven track record of successfully delivering a service and working directly with clients or service users in a statutory, voluntary or Multi-Agency setting(s).
• Experience of managing a caseload including complex case management.
• Understanding and knowledge of the requirement for confidentiality and safe working practice, and maintaining files in accordance with the Data Protection Act and other legal requirements.
• Understanding and knowledge of an active commitment to promoting equal opportunities and diversity.
• Experience of managing safeguarding issues and relevant legislation.
• Managing, valuing and providing support and guidance to a team with a strong client service focus.
• Ability to promote the work of a multi-agency hub.

• Flexible working options including hybrid working.
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays.
• An extra day off for your birthday and options to buy or sell annual leave.
• Pension with 5% employer contribution.
• Enhanced sick pay allowances, maternity and paternity payments.
• High Street, retail, holiday, gym, entertainment and leisure discounts.
• Access to our financial wellbeing hub and salary deducted finance options.
• Employee assistance programme and wellbeing support.
• Access to EDI networks and colleague cafes.
• Cycle to work scheme and season ticket loans.
• Ongoing training and support with opportunities for career development and progression.