Family Engagement Officer - Education Welfare Service

Family Engagement Officer
- Education Welfare Service

Salary: Grade 6 - £29,071 - £32,046

Grade 6 - £29,071 for 37 hours per week term time only for 45.8 weeks per annum equating to £25,536.09 pro rata.

Pembrokeshire County Council is seeking an experienced and motivated Family Engagement Officer to join the Education Welfare Service and play a key role in improving school attendance across targeted schools in the county.

This is a unique opportunity to be part of the School Attendance, Clear, Hold, Build project, funded through the ACP programme, delivering early intervention and preventative work with children, young people and families.

The Family Engagement Officer will lead the operational delivery of the Family and Community Engagement (FaCE) Project within targeted schools, working closely with families, schools and multi-agency partners to improve attendance and educational outcomes.

You will focus on engaging families who are hard to reach, disengaged or experiencing increased vulnerability, building trusted relationships and coordinating targeted, community-based support. The role sits within the Education Welfare Service and works under the direction of the Education Welfare Service Manager.

• Deliver the FaCE Project across targeted Pembrokeshire schools, supporting improved learner attendance and engagement.
• Build and maintain positive, trusting relationships with families to promote consistent school attendance.
• Work collaboratively with schools, Education Welfare colleagues and partner agencies to remove barriers to attendance.
• Signpost and support families to access relevant local services.
• Monitor, evaluate and report on project activity and outcomes, providing bespoke feedback to schools.
• Contribute to a consistent, preventative and relational approach to attendance improvement.

You will have:

• Significant experience working directly with children, young people and families.
• Experience of delivering family focused group work or community based interventions.
• Strong communication skills, including report writing and partnership working.
• The ability to work independently, manage competing priorities and adapt practice to different settings.
• A flexible, solution focused approach aligned to early intervention and prevention.
• A full driving licence and access to a vehicle are essential. A DBS check is required. Welsh language skills are desirable.

You will be highly organised, detail-focused, and able to work effectively both independently and as part of a team.

• A relevant qualification at NVQ Level 3 or equivalent.
• Strong IT and keyboard skills with experience in software packages and database systems.
• Excellent organisational and communication skills.
• Ability to manage workloads and meet deadlines under pressure.
• A collaborative team player.

• The opportunity to contribute to an evidence-based attendance improvement programme.
• Meaningful work that supports children, families and schools across Pembrokeshire.
• Flexible and hybrid working arrangements in line with Council policy.
• Supportive, professional team environment focused on improvement and learning.
• A varied and interesting role supporting statutory education services
• The opportunity to contribute to safeguarding and positive outcomes for children and young people.
• Hybrid working arrangements in line with Council policy
• Access to training and professional development

For further information, please see the attached Job Description and Person Specification.

This is an opportunity to make a meaningful impact in a role that supports the welfare and education of children and young people. You will join an extremely committed team within a supportive…