Neighbourhood Officer

Location: Pontypool, South Wales

Contract: Temporary
- Minimum 4 Months

Hours: Full Time

Salary: £31,914.85 per annum (pro rata)

Are you an experienced Housing or Neighbourhood Officer who is passionate about making a positive difference to residents and their communities?

Moxie People is delighted to be supporting a well-established South Wales housing association in recruiting an experienced Neighbourhood Officer for an initial 4-month temporary assignment based in Pontypool.

This is a fantastic opportunity to join a community-focused housing provider, taking ownership of a range of tenancy and neighbourhood management responsibilities while helping residents sustain their tenancies and creating safe, welcoming places to live.

We're looking for someone who enjoys being out in the community, building relationships with residents and taking a proactive, solutions-focused approach to housing management.

As a Neighbourhood Officer, you'll provide a responsive, customer-focused housing management service, working closely with residents, colleagues and external agencies.

• Managing a range of tenancy matters, including successions, transfers, tenancy breaches and appropriate enforcement action.
• Investigating and resolving low-level anti-social behaviour cases, focusing on early intervention and positive outcomes.
• Supporting residents to sustain their tenancies, identifying potential issues before they elevate.
• Carrying out estate inspections, tenancy health checks and identifying opportunities for neighbourhood improvements.
• Working collaboratively with income teams to support rent collection and tenancy sustainability.
• Responding to resident enquiries, resolving concerns and delivering excellent customer service.
• Building effective relationships with partner agencies and local stakeholders to support thriving communities.

We're keen to hear from candidates who have:

• Previous experience in a Housing Officer, Neighbourhood Officer or similar frontline social housing role.
• A good understanding of housing legislation, tenancy management and housing-related procedures.
• Experience managing challenging conversations and resolving tenancy or neighbourhood issues.
• Strong communication, organisational and problem-solving skills.
• A proactive, approachable and customer-focused attitude.
• Confidence using Microsoft Office and housing management systems.
• A full UK driving licence and access to a vehicle.

Experience of multi-agency working and managing anti-social behaviour cases would be particularly beneficial.

• Salary equivalent to £31,914.85 per annum, pro rata.
• Minimum 4-month temporary contract.
• Opportunity to work with an established and community-focused housing association.
• A varied role combining resident engagement, tenancy management and neighbourhood improvement.
• The chance to make a genuine difference to people and communities across South Wales.

If you're an experienced housing professional who can hit the ground running and would welcome a new temporary opportunity in Pontypool, we'd love to hear from you.

INDHV