Warranty Administrator

We are looking for a Warranty Administrator to join us and play an integral part in the Aftersales Team. This is a fantastic opportunity to join a successful main dealership. It is important that you are well organised, able to follow processes and procedures, and have excellent interpersonal skills.

• You will be responsible for ensuring that all manufacturer, policies, and procedures are fully complied with
• Prepare invoices, claim forms, and supporting material to provide to the manufacturer within the specified timescale
• Check current work in progress so that claims are made on time
• Deal with all policy claims, ensuring that customer reimbursements are correct
• Be conversant with all of the warranty providers’ policies and procedures and the use of the manufacturers’ electronic communication system
• Be actively involved in costing and ensure the procedures adopted by the workshop controller are in line with Manuals
• Submit accurate warranty and goodwill claims on a daily basis to the manufacturer, adhering to their policies and procedures within the required timeframe
• Liaising with the Service Manager and Aftersales Team
• Suggest improvements to increase efficiency and service

• Be well-spoken with excellent communication and written skills
• Be self-motivated and proactive, maintaining high levels of focus and enthusiasm
• Committed to delivering customer excellence
• Highly organised
• Have good PC skills
• Exceptional attention to detail
• Willingness to learn
• Professional, self-motivated and passionate