Advice Project Worker

Job in Pontypridd, Rhondda Cynon Taf, CF37, Wales, UK

Listing for: Citizens Advice RCT

Full Time position
Listed on 2026-05-15

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support

Salary/Wage Range or Industry Benchmark: 24454 - 24868 GBP Yearly GBP 24454.00 24868.00 YEAR

Position: Advice Project Worker (2026)

About the job

An adviser role could cover a number of projects; which could include working on a helpline or within our community.

About you

You’re a compassionate problem solver, willing to learn, and have good communication skills. You’re committed to being part of a high-quality service, empowering others through clear, practical advice. You excel at building trust, handling sensitive issues with care, and navigating complex information confidently. You’re organised and proactive, with attention to detail and empathy.

Familiarity with social welfare, money advice, or community support services is a plus.

Pay Scale

£24,454 - £24,868 pro rata

Locations

Pontypridd, Mountain Ash and Hybrid

Staff benefits

5% Employer Matched Pension Contribution
25 Days Annual Leave, plus Bank Holidays (FTE)
Long Service Leave
24/7 Employee Assistance Programme including Virtual GP Service
Payroll Savings Scheme (with Dragon Savers)
Discounted RCT Leisure for Life Gym Membership (for you + one other)
Flexible Working Opportunities
Family and Carer Friendly
Enhanced sickness, maternity, paternity and shared parental leave policies

EEO Statement

We are a proud member of the Disability Confident employer scheme.

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