Welsh-Speaking CX Advisor — First‑Line Support
Job in
Pontypridd, Rhondda Cynon Taf, CF37, Wales, UK
Listed on 2026-06-19
Listing for:
Transport for Wales
Full Time
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, English Customer Service
Job Description & How to Apply Below
Transport for Wales is seeking a customer support representative in Pontypridd to provide first line support across various channels including telephone and email. You will be responsible for addressing customer enquiries and complaints, ensuring a high-quality service.
The ideal candidate must have fluent Welsh language skills and previous experience in a customer service environment. Strong IT skills, particularly in Microsoft Office, and the ability to manage high volumes of customer interactions are essential.
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