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Customer Experience Advisor — First‑Line Support
Job in
Pontypridd, Rhondda Cynon Taf, CF37, Wales, UK
Listed on 2026-09-05
Listing for:
Transport for Wales
Full Time
position Listed on 2026-09-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Transport for Wales is recruiting for two contact centre roles to provide first line support to customer enquiries across telephone, email and social channels. One permanent full-time position and one six-month fixed-term contract are available.
You will work shifts 7am–7pm, Monday to Sunday, handling queries, complaints, and project-related requests across TfW projects including fflecsi, Concessionary Travel Cards, and Passenger Assist.
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