Therapies Clinical Activity Coordinator

Physiotherapy Administrative Assistant

Location:

Bridgend, Wales, United Kingdom

The post holder will work as a member of the Physiotherapy administrative team with direct patient contact duties and work with the wider physiotherapy and multi-disciplinary teams to effectively co-ordinate appointments to optimise clinical capacity.

• Co‑coordinate appointments in line with the 14‑week Referral to Treatment (RTT) Pathways and monitor follow‑up activity to ensure appropriate patient outcomes.
• Manage a team of administrative staff to ensure that patient care is delivered in a timely, efficient and effective manner.
• Communicate politely and sensitively with patients, colleagues and other members of staff.
• Work within clearly defined occupational policies to support the Physiotherapy Department in implementing the appropriate monitoring and actioning of clinical pathways for service follow‑up activity.
• Maintain an organised, flexible approach to the workload and demonstrate understanding of relevant clinical systems and work processing skills.
• Use own initiative to co‑coordinate appointments and optimise clinical capacity.

• Experience in physiotherapy administrative or similar clinical support role.
• Strong organisational skills and flexibility in workload management.
• Understanding of relevant clinical systems and work processing skills.
• Fluency in Welsh not required; speaking and listening skills at Level 3 (CEFR B2) or above are considered advantageous.

• Leading pension scheme.
• Generous leave and flexible working arrangements.
• Career growth opportunities.
• Access to ongoing learning and development.
• Work in a team‑oriented workplace that values diversity and compassion.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, offering a supportive and inclusive environment for all staff.