ServiceNow Techno-Functional Consultant

Discover boundless growth opportunities in our progressive IT work environment

At SAGOUS, we are committed to assembling a team of talented individuals driven by a passion to make a difference. As part of our small, yet ambitious team, you will have the opportunity to develop yourself and contribute to state‑of‑the‑art IT solutions.

SAGOUS is a leading product- and service‑focused company dedicated to revolutionizing IT solutions. We offer advanced services in low‑code application development, cybersecurity, data and cloud application services. With high engagement, extensive industry expertise, and a broad network, we aim for the highest customer satisfaction.

• Analyze business requirements and translate them into technical and functional Service Now solutions.
• Design, configure, and implement Service Now modules such as ITSM, ITOM, HRSD, and CSM.
• Collaborate with technical teams to ensure seamless integration, workflow automation, and customization.
• Participate in requirement gathering, solution design, UAT, and post‑implementation support.
• Provide guidance on best practices, process improvements, and platform optimization.

What You Bring to the Table:

• Strong experience (typically 4–8 years) in Service Now implementations, with both functional and technical exposure.
• Solid understanding of IT service management processes and Service Now architecture.
• Expertise in scripting, workflows, integrations, and configuration within Service Now.
• Excellent communication, problem‑solving, and stakeholder management skills.
• Ability to work independently and collaboratively across cross‑functional teams.

You Should Possess the Ability To:

• Translate business requirements into functional specifications and technical solutions.
• Configure, customize, and extend Service Now modules based on business needs.
• Conduct gap analysis, process assessments, and propose optimization strategies.
• Support technical integration discussions and implementation efforts.
• Drive adoption and provide end‑to‑end expertise throughout the Service Now lifecycle.

What We Bring to the Table:

• Exposure to innovative Service Now solutions across multiple domains.
• Opportunity to work on end-to-end implementations and integrations.
• Collaborative environment fostering learning and career growth.
• Involvement in strategic initiatives following industry best practices.