Claims and Redress Team Manager

We are seeking a skilled and driven Claims and Redress Manager to lead and develop our approach to claims handling and redress across Cwm Taf Morgannwg University Health Board.

• Oversee and coordinate the Health Board’s claims and Redress caseload, ensuring timely, high-quality case management and a consistent, proportionate approach to escalation.
• Maintain effective relationships with legal partners and internal services to deliver robust outcomes.
• Provide specialist advice on Listening to People (LTP) and Redress processes, supporting staff and services to respond to concerns in a fair, compassionate and consistent way.
• Analyse trends and themes from claims and redress cases, translating insights into meaningful actions through governance frameworks.
• Support related inquest activity where appropriate, ensuring alignment and shared learning across functions.
• Act as CTMUHB’s internal case coordinator for Personal Injury claims, ensuring timely evidence collation, Datix record accuracy, action tracking and appropriate escalation.
• Coordinate evidence gathering, witness statement development and liaise with NWSSP Legal & Risk, external legal advisors and Welsh Risk Pool.
• Identify themes and risks, ensure improvement actions are recorded, owned and monitored through appropriate governance routes and panels.

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team