Head of Training and Service Delivery

Location: Nantgarw

Head of Training and Service Delivery

Location:

Hybrid - Cardiff office 4 days per week
Salary:
Competitive (DoE)
Contract Type:
Permanent, Full-Time
What We Can Offer You: 25 Days Annual Leave, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources
Why Do We Want You
Astutis (part of Wilmington plc) are looking for a credible HSE expert who can bring both technical authority and commercial awareness to the role. You’ll be someone who’s confident influencing at a senior level, passionate about quality and innovation, and motivated by the opportunity to shape the future of learning and service delivery.
If you enjoy leading from the front, developing people and solutions, and making a tangible impact across a growing, ambitious organisation, we’d love to hear from you!

Please note:

To complete your application, you will be redirected to Wilmington plc’s career site.
At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
Job purpose, tasks and responsibilities
As our Head of Training and Service Delivery, you'll be Astusis’ most senior authority on health, safety and environmental (HSE) expertise, qualifications and compliance.
You’ll lead Astusis' technical direction, ensuring all learning products, consultancy outputs and assessments meet the standards set by global awarding bodies, like NEBOSH, IOSH, ISEP and other accreditation bodies.
You'll be responsible for:

• Acting as the senior technical authority for NEBOSH, IOSH and IEMA programmes.

• Leading the quality assurance of all learning materials, including content, assessments, marking schemes, tutor guidance and digital resources.

• Building and maintaining strong relationships with key awarding bodies and regulators, including NEBOSH, IOSH, IEMA and BOHS.

• Driving Astutis’ response to regulatory and industry developments (e.g. HSE updates, ISO 45001 changes, emerging best practice).

• Ensuring all assessment, examination and internal quality processes meet accreditation standards and are fully audit-ready.

• Providing expert leadership to technical, consultancy and quality teams, supporting capability development and high performance.

• Supporting product innovation, including the development of new courses, CPD modules and blended or digital-first learning solutions.

• Representing Astutis at industry forums, professional networks, panels and qualification review boards.

• Overseeing the delivery of bespoke and high-value client projects, including project management and stakeholder engagement.

• Acting as the escalation point for complex technical queries, disputes and client challenges.

• Supporting internal and external audits (e.g. NEBOSH, ISO 9001, ISO 45001), ensuring compliance and continuous improvement.

• Monitoring industry trends, legislation and emerging risks to maintain Astutis’ position as a market leader.

• Acting as a mentor and trusted advisor to colleagues across the business, including tutors, assessors and account managers.

• Driving commercial performance through effective resource planning, technical efficiency and quality-led cost management.

• Contributing to budgeting and supporting the achievement of strategic business objectives.

• Providing training delivery support where required to ensure continuity of service.
What’s the Best Thing About This Role
You’ll be shaping the technical direction of a leading HSE provider - setting standards, influencing industry practice and driving innovation across training and consultancy. It’s a varied, high-impact role where your expertise will be visible, valued and genuinely make a difference.
What’s the Most Challenging Thing About This Role
You’ll be the go-to expert, balancing technical…