Customer Team Member

Overview

Customer Team Member

Location:

Commercial Street;
Tynant Beddau, Pontypridd, CF38 2DB

Pay: £12.60 per hour

Contract:

15 hours per week + regular overtime, permanent contract, part time

Working pattern: 9am‑2pm and 2pm‑10pm including weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

• 31 days holiday
• pension with up to 10% Co‑op contribution
• access to virtual healthcare services for you and your family
• 30% discount on all Co‑op products in our stores

• Friendly and thoughtful service – put customers first: responding to queries, championing Co‑op products and Membership, delivering a great shopping experience
• Work together to make everyone's day better – support store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep shelves stocked, ensure prices, dates and temperatures are correct
• Help introduce new products and services – make changes feel natural, sharing experiences with colleagues so everyone learns together
• Support the local community – get involved in activities and events

• Genuine care for the needs of customers and members
• Great people skills and ability to build positive relationships with customers and colleagues
• Positive approach to change and problem solving
• Flexibility to work a range of different shifts

• 30% discount on all Co‑op products in‑store plus 10% discount on other brands
• Pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process and our inclusion commitments.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.