Sales Account Manager

Company Overview

COME JOIN OUR JOURNEY! When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.

Our teams are fuelled by performance and expertise, leading the charge in innovation, efficiency and delivering world‑class customer service. Be part of the journey.

At TT Electronics, Abercynon, we are hiring for a Sales Account Manager to join our team. The role of the Sales Account Manager is to drive order intake, revenue growth, and customer satisfaction by owning the end‑to‑end sales desk process, converting enquiries into orders, accelerating response times and ensuring seamless execution across internal functions. The role acts as the commercial hub between customer, engineering and operations, ensuring fast, accurate and competitive responses.

• Commercial Ownership
• Own and manage customer enquiries from receipt through to delivery.
• Convert enquiries into orders through proactive follow‑up and commercial awareness.
• Ensure pricing, lead times and terms align with margin expectations.
• Identify upsell and cross‑sell opportunities.
• Customer Interface
• Act as the primary point of contact for assigned customers.
• Deliver fast, accurate and professional responses to all enquiries.
• Build strong working relationships with customers to support repeat business.
• Communicate proactively on delivery status, risks and solutions.
• Quotation & Order Management
• Prepare and issue accurate quotations.
• Enter and manage orders.
• Actively chase quotation feedback and order placement.
• Internal Coordination
• Work closely with Engineering, Operations and Supply Chain to ensure alignment between customer expectations and operational capability.
• Escalate risks early and propose solutions.
• Delivery & Execution Focus
• Monitor order progress and ensure on‑time delivery performance.
• Proactively manage delays and communicate recovery plans.
• Support resolution of customer issues quickly and effectively.
• Pipeline & Opportunity Development
• Support Business Development Managers with opportunity tracking, customer intelligence and follow‑ups.
• Identify new business opportunities through customer interaction.
• Continuous Improvement
• Drive improvements in response times, quote conversion rates and customer experience.
• Challenge inefficiencies in current processes and propose solutions.
• Contribute to sales desk KPI’s and performance tracking.

• Experience in manufacturing/engineering sales environment.
• Strong commercial awareness (pricing, margin and negotiation).
• Ability to manage multiple priorities.
• Excellent communication and stakeholder management.
• High attention to detail and ownership mindset.
• Comfortable working cross‑functionally.
• Systems proficiency (ERP, Excel, Outlook).

• Enhanced pension contributions
• Healthcare cashback plan
• Employee assistance programme
• Free Fruit Tuesdays
• Sharesave
• Site incentive plan
• Financial wellbeing benefit
• Discounted online and high street shopping and lifestyle vouchers
• Cycle to Work Scheme
• Discounted RAC membership
• Discounted Gym membership
• Specsavers vouchers
• 183.75 hours annual leave plus bank holidays
• A supportive and friendly working environment with a focus on wellbeing and sustainability

TT Electronics are committed to Equality, Diversity and Inclusion and actively encourage applications from under‑represented groups. TT Electronics does not accept any unsolicited CVs from third parties. Any CVs submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.

Successful candidates will be required to achieve Baseline Personnel Security Standard (BPSS) and pass pre and during employment drug and alcohol testing. TT Electronics is unable to sponsor work visas for this role.