Solutions Officer

Pontypridd, United Kingdom | Posted on 21/08/2026

• Country United Kingdom
• Postal Code CF37

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Location: Sardis House, Pontypridd, Rhondda Cynon Taf, CF37 1DU

Contract: 6 Month Contract

Hours: Full Time

Working Pattern:
Office Based

We are seeking an experienced and highly motivated Housing Solutions Officer to join a busy Housing Solutions & Prevention Service.

This is a frontline homelessness prevention role where you will work directly with households who are homeless or threatened with homelessness, delivering housing advice, prevention interventions, homelessness assessments, and statutory decisions in accordance with the Housing (Wales) Act 2014
.

Experience of working in homelessness under the Housing (Wales) Act 2014 is essential. Candidates must be able to demonstrate experience of making statutory homelessness decisions in line with the duties contained within the legislation.

The successful candidate will have a strong understanding of homelessness prevention, housing options, statutory duties, and safeguarding, together with excellent case management skills and the ability to work effectively in a fast-paced environment.

• Deliver comprehensive housing advice and homelessness prevention services.
• Work proactively with households to prevent homelessness at the earliest opportunity.
• Carry out housing options interviews and assessments.
• Develop and maintain Personal Housing Plans.
• Provide realistic advice on housing options and rehousing opportunities.
• Support applicants to access the Common Housing Register.
• Work closely with private landlords to prevent tenancy breakdown and accommodation loss.
• Promote sustainable housing solutions and tenancy sustainment.
• Use homelessness prevention funds appropriately to secure positive outcomes.
• Conduct home visits where required.

Undertake statutory homelessness assessments under the Housing (Wales) Act 2014
.

Apply and manage duties including:

• Section 66 Prevention Duty
• Section 73 Relief Duty
• Section 75 Final Duty

Investigate homelessness applications and gather supporting evidence.

Conduct enquiries with external agencies and partner organisations.

Make homelessness decisions in accordance with legislation, statutory guidance, and case law.

Prepare and issue detailed statutory decision letters.

Assess eligibility, homelessness status, and duties owed.

Determine when temporary or emergency accommodation is required.

Assess whether homelessness duties have ended.

Consider safeguarding concerns, medical evidence, and support needs when making decisions.

Liaise with:

• Children's…