Signs Sales Administrator

Signs Sales Administrator

Final date to receive applications: 30 June 2026

Department: Sales - PBH

Employment Type: Full Time

Location: Fleets Corner Business Park

Reporting To: Signs Sales Supervisor

Compensation: £26,228 / year

Based in Poole, Dorset (hybrid working available after successful probation and completion of full training to be agreed)
Monday - Friday 9:00 - 17:00
37.5 Hours a week

Main Purpose

The main purpose of the Signs Sales Administrator role is to provide and maintain exceptional customer service to all our customers while carrying out daily administrative tasks. You will be responsible for handling customer interactions via telephone, email, and webchat, as well as performing general administrative tasks to maintain accurate customer records. This role requires excellent organisational skills, attention to detail, and the ability to multitask in a fast‑paced environment.

You will also be responsible for preparing sign quotations for customers and proactively following up on outstanding quotes to support sales conversions.

• Order Processing: Process sales orders accurately and efficiently, ensuring all details are correct and orders are fulfilled by the relevant deadline.
• Quoting: You are expected to send accurate sign quotations to customers, ensuring all details are correct and fulfilled by the relevant deadline.
• Emails: You are responsible for monitoring and responding to your daily emails, with the assistance of Grammarly and Spell Check. Each email must be properly punctuated and grammatically correct.
• Answering Telephone Calls: You are responsible for answering inbound calls, serving as a point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services.
• Outbound Calls: You are responsible for contacting customers via telephone or email to discuss open quotations, failed orders or to provide general aftercare.
• Task Rota: It is your responsibility to manage your daily tasks. If a task cannot be completed before the relevant deadline, it must be reported to your supervisor or manager, who will then be able to assist.
• Reporting: Any customer feedback or problems must be logged on the relevant system, to allow for an audit trail. You must ensure that the relevant information has been logged and reported.
• Phone Times: You are expected to be available for phone calls between 9:00am and 5:00pm, excluding break / lunch times. Answering the telephone within two rings.
• Marketing: You are required to liaise with the Marketing Team in a positive, supportive and collaborative manner when requesting product information to be changed on the website. This will be through the ticketing system.
• Warehouse: You will be required to liaise with our Stock Control, Manufacturing Team and Packing Team, in a positive, supportive and collaborative manner to ensure queries are resolved or orders are sent correctly.
• Art workers: You are required to liaise with the Artwork Team in a positive, supportive and collaborative manner when requesting custom sign artwork.
• Out of Office: You are responsible for notifying affected staff when you are on annual leave, this will also include setting an out of office on your emails.
• Communication: Ensure appropriate and timely communication with line manager in private 1 to 1 meetings, verbally and in emails.
• Group Values: To uphold PBH Group Values and policies.
• Instruction: To undertake any other reasonable management instruction.
• Reliability: You are expected to be punctual and reliable.

• Minimum of GCSE qualifications including passes in Maths and English GCSE [Essential]
• A Level Qualifications or equivalent. [Desirable]
• Customer service qualifications. [Desirable]

• Ability to prioritise tasks efficiently. [Essential]
• Ability to meet multiple deadlines and ensure timely completion of tasks. [Essential]
• Interpersonal skills and ability to foster strong working relationships. [Essential]
• Adaptability and the willingness to be flexible in a busy, dynamic working environment. [Essential]
• Maintaining a systematic approach to prioritising own workload.…