Warranty Administrator

Location Bournemouth / Poole Region Dorset Category Toyota - Bournemouth (STB)
(Service) Vacancy Type Permanent/Full Time Salary £32,000 OTE Competitive Salary (Uncapped) Job Summary

Snows Group is an AM Top 50 automotive retailer covering 20 brands at 54 franchises. Based in the south and south-west of England the business differentiates itself from its competitors by delivering outstanding customer service for its customers and manufacturer partners. We are on the lookout for a Warranty Administrator to join the Aftersales Team at
Snows Toyota & Lexus Bournemouth, based in Bournemouth
.

The Warranty Administrator is a member of the Aftersales Team and will report to the Aftersales Manager. The Warranty Administrator will ensure the accurate and timely processing of Warranty claims.

• Ensure correct submission of warranty claims are made to manufacturer in a timely manner.
• Ensure that all jobs passed for warranty submissions are accurately invoiced and costed.
• Document all warranty, goodwill and recall work as per manufacturer’s requirements and Retailer policy.
• Provide advice on warranty claims to the Franchise team to ensure total customer satisfaction.
• Utilise technical knowledge and understanding of warranty procedures to enable effective, economic, and correct application of manufacturer’s warranty systems.
• Ensure all clerical functions within the warranty department are carried out in accordance with Snows policy.
• Ensure Service Advisers and workshop staff complete relevant records accurately when a warranty situation occurs on a vehicle.
• Maintain records of warranty submissions, credits, and customer contributions towards goodwill claims.
• Assist the Aftersales Manager in obtaining a good and consistent warranty audit result.
• Assist with other administration duties when necessary.
• Assist with Service Advisor allocation and preparation.
• Customer follow up.

• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate numerate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• Ability to work to tight deadlines to achieve the business needs.
• Able to react positively to organisational and market changes.
• Full, clean driving licence.

• Highly competitive salary.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
• Birthday day off.
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows.

Monday to Friday 08:00-18:00 (with 1 hour for lunch)