Accommodation Administrator

Main area Administrative Services Grade NHS AfC:
Band 3 Contract Permanent: on-call duties are available to supplement monthly earnings if desired Hours Full time - 37.5 hours per week (08:30 to 16:30 Monday to Friday) Job
-CO06358

Department name 01. UHD - General Recruitment Site Poole Town Poole Salary Dependant on experience Closing 12/07/2026 23:59

University Hospitals Dorset is an acute trust with three sites and a partnership with Bournemouth University.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD, we are proud to be part of the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

We support diversity through our staff network groups:
Women's Network, BAME, Pride Network, European, Pro Ability, Armed Forces Support Group.

We understand some candidates may use AI tools to prepare applications. While not discouraged, we ask that applications remain an honest reflection of your own skills and experience.

The post holder will be responsible for providing administrative duties within the UHD Residences team including reservations, financial processes and maintenance functions, as well as the provision of administrative support to the Accommodation Manager.

To answer telephone calls, emails and face to face enquiries from tenants, contractors and visitors.

• Give advice and information regarding accommodation options, our booking application process and general accommodation support.
• Providing administration support for the UHD Residences team and Accommodation Manager.
• To have full understanding of our reservations process from applications, tenancy agreements, Right to Rent, accommodation costs, key packs to check‑in.
• To be able to assist with general enquiries received from customers; keeping updated on current procedures.
• Carry out accompanied viewings with potential residents.
• Carry out estate inspections where required with maintenance and housekeeping teams.
• To undertake any other tasks and duties reasonably requested, in line with the level of responsibility for the post and in order to meet the changing needs of the service.
• To take debit/credit card and cash payments for accommodation charges and other services.

• Clerical duties and working in a busy administrative environment
• Prior cash handling and till operation
• Basic computer skills
• Able to work as part of a busy team
• Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
• Experience of working in a hospital or on reception and/or dealing with customers/range of different people

• Good customer care and confidence to respond to a range of different people and colleagues in a courteous and professional manner
• Able to work as part of a busy team

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.