Director of Tyre Operations

Company Description

i247 Group provides comprehensive fleet management services and custom software solutions, specialising in the automotive fleet industry. Based in Poole, Dorset, we operate around the clock, every day of the year, delivering white‑label services that focus on keeping customers’ vehicles on the road longer while minimizing maintenance costs. Our tailored managed services allow clients to outsource asset management and driver support with confidence.

Leveraging advancements in EVs, connected cars, and AI, our in‑house software development team creates cutting‑edge solutions to meet the rapidly evolving needs of our customers.

Recently backed by private equity firm LDC, we are entering our next phase of growth and strengthening our senior management team to support this exciting chapter. We’re looking for great people to join our journey.

We are reshaping Tyre Services from a reactive model into a streamlined, data‑driven, customer‑lane‑aligned operation. This transformation demands an Operational leader to guide our team through this transition.

You will be passionate about leading people: bringing out their strengths, supporting confident daily decision‑making, and enabling better outcomes for our customers.

As Director of Tyre Operations, you will be the strategic owner of all tyre operations. Your mission is to scale the functions solutions, build high‑performing teams, strengthen our resilience, and deliver consistently excellent customer outcomes.

We are looking for a leader who can communicate with clarity, bring operational intelligence and a have commitment to continuous improvement.

This is an office‑based role. Parts of the role can be hybrid, but we want a Leader who values spending time face to face with our team. We are based near Poole (BH15 3SY
)

• Work alongside our Operations Director to set the vision, direction and priorities for Tyre operations, ensuring alignment with wider business Operations and Commercial strategy.
• Drive sustainable growth through improving first‑time outcomes, understanding supplier strengths, system optimisation and working with our people to create value.
• Help shape a sustainable roadmap for technology, people capability and process excellence.

• Lead, inspire and develop Customer Service Managers, Team Leads, Supplier & Network teams and supporting functions.
• Build an accountable, high‑performing culture grounded in clarity, coaching, continuous improvement and role ownership.
• Collaborate closely with the Head of Performance & Assurance to uplift QA, training and capability maturity.

• Ensure consistent achievement of inbound performance metrics, contracted service windows and mission‑critical operational SLAs.
• Strengthen resilience across telephony, booking flows, authorisations, and supplier networks.
• Reduce incidents and escalations by embedding root‑cause analysis and process improvement into daily operations.

• Lead a data‑driven outcome focused department using available telephony dashboards, AI‑enabled QA insights, call transcripts and predictive analytics.
• Support our technology roadmap for Tyre operational improvements, including improved rule engines, telephony enhancements, automation and operational reporting.

• Champion predictable, transparent and high‑quality customer journeys across all tyre activities.
• Ensure complaints, escalations and complex cases are managed professionally with clear ownership and swift resolution.
• Drive policy and supplier adherence, ensuring decisions are auditable and consistent.

• Senior‑level operational leadership experience in a complex, fast‑paced environment (e.g. contact centre, automotive, insurance, logistics or mobility).
• A strong track record of creating operations improvements, delivering commercial outcomes, and leading multifunctional teams.
• Demonstrated experience with telephony operations, supplier management, incident reduction and performance management.

• A people person who can…