Client Relationship Manager

Client Relationship Manager (Subject Matter Expert)Location: Poole (Head Office)Contract: Permanent, Full Time
- Monday
- Friday

An exciting opportunity has arisen for an experienced Client Relationship Manager to join a fast-paced, forward-thinking organisation operating within a global, high-end product environment. This role is ideal for a commercially minded account management professional with a passion for delivering exceptional service and driving growth across premium or luxury-led accounts.

The Role

You will act as a trusted advisor and subject matter expert, managing and developing key client relationships while identifying opportunities to grow revenue and enhance profitability. This is a highly commercial position, requiring strong analytical capability alongside first-class relationship management skills.

Key Responsibilities

• Manage and nurture relationships with key accounts, acting as the primary point of contact
• Drive sales performance while maintaining strong control over margins and profitability
• Analyse pricing strategies, cost structures, and revenue streams to inform decision making
• Identify opportunities for account growth, including upselling and cross-selling
• Deliver a tailored, high-quality client experience aligned with premium brand expectations
• Collaborate internally with sales, marketing, and operations teams to ensure seamless delivery
• Monitor market trends and competitor activity to inform strategic planning
• Produce performance reports, forecasts, and account development plans

Commercial Focus

• Maintain a clear understanding of financial performance, ensuring all activity supports sustainable margin growth
• Balance customer satisfaction with commercial outcomes, particularly in pricing and negotiations
• Track and report on key KPIs including revenue, margin, and client retention

About You

• Proven experience in account management, ideally within luxury, premium retail, or a similar sector
• Strong commercial awareness with experience managing margins and financial performance
• Excellent communication and relationship-building skills
• Customer-centric mindset with a commitment to delivering exceptional service
• Confident analysing data and translating insights into strategy
• Highly organised with strong attention to detail
• Comfortable working in a fast-paced environment and managing multiple priorities
• Proficient in Excel and IT systems

What's On Offer

• Modern, collaborative office environment
• Monthly profit share bonus scheme
• 30 days holiday (including bank holidays)
• Company sick pay
• Free onsite parking
• Employee perks and discounts scheme
• Free lunch every Friday
• Cycle to Work scheme
• Birthday vouchers
• Subsidised workplace massage
• Employee Assistance Programme

This is a fantastic opportunity to join a business that values innovation, teamwork, and high performance, offering genuine scope to make an impact and grow your career.

If you're a driven account manager with a passion for premium client service and commercial success, we'd love to hear from you.