Customer Service Administrator

Customer Service Administrator

Location :
Poole, Dorset

Hours :
Full-Time (Shifts between Monday - Friday 8 : 30am – 5pm + Saturday 9am – 12pm)

Salary : £26,000 per annum

We are working with the world's largest independent insurance broker to find an enthusiastic and driven Customer Service Administrator to join their expert team.

This is a fantastic launchpad for a long-term career. We’re not looking for previous insurance experience—we're looking for your sales drive and people skills. You will receive complete on-the-job training, structured coaching, and full support to gain highly respected, industry‑recognised qualifications.

This isn't a 'one-size-fits-all' call centre role. You will be responsible for building deep, trust‑based relationships and providing tailor‑made insurance solutions for a diverse range of private and commercial clients, while managing a key set of service tasks :

• Handling around 40 inbound customer calls per day, providing clear and supportive assistance.
• Assisting with insurance claims and policy queries.
• Making necessary adjustments to policies and updating customer records.
• Taking payments and issuing insurance documents.

• You’ll spend time talking to people, listening carefully, and build...