Receptionist, Customer Service​/HelpDesk

POST /2607

Marina Developments Ltd is the UK's leading marina operator. Poole, Cobbs Quay Marina is a busy and high‑profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.

• Provide a meet and greet service to all members and visitors.
• Act as receptionist, sorting and distributing incoming and outgoing mail.
• Provide support to the Administration team and ensure a strict debt control policy is in operation.
• Ensure the telephone is answered in the correct and timely manner.
• Ensure all customer enquiries are dealt with both promptly and efficiently.
• Provide a concierge service to customers, including taxi, restaurant and visitor berth bookings and arrange Dock Master trolley assistance when necessary.
• Assist in actively marketing and promoting the marina and associated services.
• Maintain the security of the site.
• Carry out all duties in line with company policies, particularly focused on compliance with H&S and Customer Service standards.

• A proactive approach to customer service and any issues arising, adopted with enthusiasm and a positive attitude.
• Place our customers at the center of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
• All dealings with team members are carried out professionally, politely, and respectfully.
• Place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• Deliver operational process and systems in accordance with the quality management systems of the MDL Way.

There is also full on‑job training leading to industry‑recognised qualifications.

MDL Marinas are an equal‑opportunities employer.

For information on how we will handle your application, you can view the Company's full privacy notice on our website.

To apply, please click the apply now button.

Closing date: 20/01/2026

Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.