Tesco Bureau Manager

Bureau Manager – Tesco Travel Money

Location:

Poole |

Hours:

30 per week | Salary: £28,470.00 per annum |

Contract:

Permanent, Full Time

At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

• Passionate people leader who leads from the front, bringing out the best in the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail-based background with a passion for great customer service and a positive can-do attitude.

• Leading, supporting and championing your team to deliver excellence every day.
• Working towards KPIs and delivering on targets.
• Reviewing the data to drive performance and continuous improvement and celebrating success together.
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
• Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Putting your training into action and offering expert advice on our products and services.
• Following company processes and paying attention to detail to ensure everything stays on track.

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support:
  Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits:
  Discounts across retail, travel, and lifestyle.
• Flexible shifts – We offer a variety of flexible shift patterns to suit different lifestyles.
• 25 days holiday + bank holidays (pro-rata).
• Monthly bonus:
  Earn extra when you hit your targets.
• Pension plan:
  With Scottish Widows.
• Career development:
  Access to training, learning pathways, and internal opportunities to grow.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.