Senior Customer Service Specialist

Senior Customer Service Specialist

Location:

Poole, Dorset.

An exciting opportunity to deliver exceptional service within our Stellantis brand. We’re seeking a confident, experienced customer service professional to join our high‑performing Service team as a Senior Customer Service Advisor at our Poole dealership.

Salary:
Competitive, dependant on experience.

Contract:

Full-time, 45 hours.

Region:
Dorset.

Job reference: HG013398V1.

• Be the main contact for our customers bringing their vehicles in for an MOT, repair or service and deliver an exceptional experience.
• Lead the operations on the front desk, coaching Service Advisors and Specialists.
• Delegate daily tasks accordingly, assisting the Team Leader and/or Service Manager.
• Ensure the customer database is updated and accurate.
• Support the profitability of the service department by using trained and professional sales techniques.
• Ensure customers are familiar with the variety of workshop services.
• Accurately record vehicle faults.
• Liaise with the service technicians to keep track of vehicles’ progress and ensuring the vehicle is ready for customer collection on time.
• Obtain authority and payments for repairs.

As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Market leading base salaries up to £33k dependent on experience, plus bonus.
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career.
• Enhanced family leave benefit.
• Life Insurance.
• Bupa Healthcare Cash Plan for you and your family.
• Opportunity to join the company pension scheme.
• 25 days holiday (plus bank holidays), increasing with length of service.
• Discounts on new vehicle, used vehicle, service and parts purchases.
• Various perks and discounts with high street and online retailers and services.

• Effective communication skills (verbal and written) to professionally interact with customers (face to face and over the phone).
• Excellent organisation skills.
• Ability to manage time effectively to prioritise workload and meet tight deadlines.
• Self‑motivated, energetic and enthusiastic.
• Good standard of verbal and numerical reasoning.
• Core skills in computing (essential), including web systems, email and use of Excel, with a keen eye for detail.
• Previous experience in a target‑driven role.
• Experience with CDK (desirable but not essential).
• A full UK driving licence.

Hendy Group is a family‑run business with over 80 sites along the South Coast. We aim to deliver a premium experience as we have done for 165 years, pursuing 100% customer and colleague satisfaction.