Customer Service Team Leader

Customer Services Team Leader | Poole | Up to £36,000

Lead a customer service team that's genuinely proud of the experience it delivers. As Customer Services Team Leader, you'll be the steady hand guiding a close-knit team, building trusted relationships with customers and colleagues alike, while keeping standards high and everything running smoothly.

As a Customer Services Team Leader, you will benefit from:

Monthly profit share bonus scheme
30 days paid holiday (including bank holidays)
Company sick pay and an employee assistance programme
Free onsite parking and free lunch every Friday
Perks at Work scheme, birthday vouchers and subsidised workplace massage
Cycle to Work scheme and regular company social events
As a Customer Services Team Leader, your responsibilities will include:

Leading and supporting a team of Customer Experience Associates, ensuring exceptional service by phone and email
Overseeing order processing across ERP, CRM and web-based channels, maintaining accuracy and agreed cut-off times
Monitoring team KPIs, including response times, on-time task completion and call handling standards
Managing internal projects, holding team members accountable and delivering on deadlines
Setting up new customer accounts, kitted codes and consignments, keeping all systems accurate and up to date
Producing accurate commercial invoices and recording all activity on the company CRM
As a Customer Services Team Leader, your experience will include:

Leading or supervising a team within a customer service or sales support environment
Confident use of ERP and CRM systems, with strong Excel skills and a keen eye for detail
Experience handling customer queries by phone and email, adapting your style to each situation
A track record of managing multiple priorities calmly and accurately under pressure
Proactively improving processes and supporting colleagues to deliver consistently high standards
If you're ready to lead a supportive, well-respected team where your reliability and people skills will be genuinely valued, this could be the role for you. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information