Road Logistics Customer Service administrator

Company description:
Khne  Nagel (AG & Co.) KG

Job description:

? As a Customer Service Specialist, you will play a key role in supporting our customers and sales teams by ensuring smooth logistics operations and providing excellent service throughout the shipment process. In this 1-year temporary role, you will act as a central point of contact, proactively engaging with customers and coordinating internally to deliver efficient and reliable solutions. How you create impact Provide operational support to Freight Account Managers and the wider sales team.

Organize shipments and coordinate with internal teams and external partners to ensure smooth execution. Monitor pre-bookings and proactively engage with customers to ensure efficient planning. Serve as the first point of contact for general customer enquiries. Provide proactive updates to customers and address shipment issues when they arise. Manage exceptions by identifying and resolving issues quickly, escalating when necessary. Prepare quotes and identify opportunities to support account growth.

Process sales and purchase invoices accurately and support overall branch operations What we would like you to bring Secondary school education or equivalent. Strong customer service skills with a focus on delivering an excellent customer experience. High attention to detail and accuracy. Strong communication and interpersonal skills. Excellent organizational skills with the ability to manage multiple priorities. Ability to work collaboratively in a team environment while maintaining accountability for individual responsibilities.

A proactive mindset and problem-solving approach. What's in it for you By joining the Kuehne Nagel team, you will have the opportunity to work in a dynamic and collaborative environment where customer excellence is at the heart of everything we do. We offer a supportive workplace focused on professional development, career progression, and employee well-being. Benefits include: 26 days annual leave (increasing with service to a maximum of 30 days) Holiday purchase scheme 3x Life Assurance 2 volunteering days per year