Customer Experience Associate

Customer Experience Associate | Poole | Upto £30,500 DOE

Love being the person who turns a customer's problem into a great experience? This Customer Experience Associate role puts you right at the heart of a busy, fast‑paced customer service team, where every call is a chance to make someone's day easier.

• A supportive, open‑plan office environment where teamwork and communication come first
• Genuine opportunity to make an impact, no matter your role or seniority
• Variety in your day, from calls and complaints to order chases and account management
• Working alongside a Purchasing team and colleagues who value collaboration

• Manage inbound and outbound customer calls, logging and maintaining accurate records of conversations and action points
• Document and resolve customer complaints via the Company CRM to the customer's satisfaction
• Proactively manage telephone accounts, spotting opportunities to maximise sales and revenue
• Use company systems to assist customers with order chases, delivery queries, PODs and returns
• Prepare customer amendments and updates, working closely with the Purchasing team to keep customers informed
• Interrogate CRM and reporting data to provide customers with clear, meaningful, proactive updates

• Experience in a fast‑paced customer service environment, ideally handling inbound and outbound calls
• Confident using CRM systems to log calls, emails, tasks and opportunities
• A strong telephone manner, with the ability to adapt tone and approach to suit the person and situation
• A proactive, tenacious attitude with a genuine passion for creating a great customer experience
• Excellent written and verbal communication skills
• Comfortable working across multiple systems to pull and interrogate data for customers

If you're looking for a role where your energy and people skills genuinely make a difference every day, this Customer Experience Associate position could be the perfect fit.