Volunteer Customer Service at Pet Welfare Shop

Work placement:
Customer Service - Charity Shops (Poole Charity Shop)

Love meeting people and helping raise funds for pets? Join us on a Customer Service work placement and become the friendly face of our shops. This placement gives you the opportunity to support customers, provide excellent service, and play an important role in raising vital funds that help us support pets in need.

You will gain hands on experience in a retail environment, build confidence working with the public, and develop valuable customer service and teamwork skills. You will also have access to our online learning platform, giving you the opportunity to complete additional learning and develop your skills further during your placement.

To learn more about this work placement opportunity, speak to your DWP work coach, who can provide further details and support.

• Customer Service:
  Offer a warm welcome and assist shoppers with their needs.
• Process Payments:
  Use the till, handling transactions efficiently and accurately.
• Assist and Maximise Donations:
  Help donors with stock donations and encourage Gift Aid sign‑ups.
• Contribute to Atmosphere:
  Foster a positive and friendly shopping environment.

• A knack for connecting with people and providing friendly, helpful service.
• Attention to detail to ensure you process till transactions with precision and care.
• An outgoing nature and positive attitude that makes every customer feel welcome and valued.
• The ability to stay calm under pressure and enjoy being part of a team in a bustling environment.
• Comfortable chatting to people and asking if they can Gift Aid their donations.

• Gain experience – volunteering is a real asset for your CV and could lead to a whole new career.
• Join a supportive community and become part of a team dedicated to pet welfare.
• Discover personal satisfaction by feeling good about contributing to a cause you care about.
• Support sustainability by helping reduce waste through giving donated items a new life.

This role can be flexible to suit your time commitments. We believe that every pet should enjoy a healthy life in a happy home, and we always seek to involve the best people who share our values and commitment. We want you to feel that you belong, without the need to hide any part of who you are. Diversity and inclusion at Blue Cross means creating an organisation where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcomed, respected, supported, and have access to equal opportunities.

If you would like to talk to us about any accessibility needs we can support within our volunteer recruitment processes, please get in touch by emailing v

138 High Street, Poole, Dorset, BH15 1DN
, United Kingdom