Customer Support Assistant

Customer Support Assistant – Poole

If you enjoy helping people, thrive in a fast-paced environment, and want to build a long-term career, we’d love to welcome you as a Customer Support Assistant at 288 Group in Poole.

With over 75 years of experience, 288 Group is more than just an employer — it’s a supportive community. We pride ourselves on creating a workplace where people feel respected, valued, and encouraged to grow.

Our office is easy to reach by foot, bus, or car — perfectly positioned between Bournemouth and Poole, and just a short distance from the popular Tower Park leisure complex.

• Hours:
  
  8:45 am – 5:00 pm, Monday to Saturday (with one set day off during the week)
• Location:
  
  Working in our offices at 288 House, Poole (except for Saturdays which will be remote)
• Salary: £25,848 per year

This role is designed as a stepping stone into our Customer Services Advisor position.

After 6 months, you will progress into a Customer Services Advisor role
, where you’ll further develop your skills and take on additional responsibilities.

• Generous Holiday Allowance: 25 days annual leave, rising to 30 with service. No work on bank holidays.
• Birthday Leave:
  Enjoy your birthday off or take it within seven days — your special day, your choice.
• Annual Company Trading Bonus:
  Your hard work helps drive success, and we celebrate that together.
• Well-being Benefits:
  • Pension scheme
  • Death in service cover
  • Private healthcare*
  • Free annual flu vaccination
  • Enhanced sick pay*, maternity*, and paternity
    * benefits
  • Subsidised gym membership
  • Cycle to work scheme
• Community & Celebration:
  Join us for annual Summer and Christmas parties with inclusive food and drinks.
• Subject to qualifying period

• A genuine desire to deliver excellent service
• A positive, “can‑do” mindset
• Strong attention to detail
• Confidence in solving problems
• Clear and friendly communication
• Basic computer skills
• A willingness to learn and grow

• Welcoming Customers:
  You’ll be the first point of contact, offering a friendly and professional experience.
• Resolving Queries:
  Handle customer questions and concerns efficiently, aiming for first‑time resolution.
• Taking Ownership:
  See each query through to completion and ensure every customer feels supported.
• Achieving Targets:
  Work toward clear, achievable service targets.
• Continuous Development:
  Engage with ongoing coaching and training to support your own growth and progression into the Customer Services Advisor role.
• Working Together:
  Collaborate with your team to foster a positive, encouraging environment.
• Living Our Values:
  Show Respect, Ambition, Openness, and Support in every interaction.
• Accurate Documentation:
  Keep precise records of customer interactions and produce regular updates.

Become part of a team that truly values you — your strengths, your development, and your future.