Customer Service Team Leader

Areyouanexperienced Customer Service Team Leader ,Customer Experience Team Leader ,orCustomer Service Supervisorlookingforyournextcareermove ?

We're recruiting for a highly organised and customer-focused Customer Service Team Leader to join a growing business in Poole. This is an excellent opportunity for a customer service professional with leadership experience to manage a team, improve customer satisfaction, and drive operational performance within a fast-paced environment.

Ifyou'repassionateaboutdeliveringexceptionalcustomerexperiences,coachingteams,andimprovingservicedelivery,thiscouldbetheperfectroleforyou.

As a Customer Service Team Leader, you will lead a team of Customer Experience Associates, ensuring customers receive outstanding support across telephone, email, CRM, and online ordering channels.

• Leadinganddevelopingahigh-performingcustomerserviceteam
• Managingcustomerenquiriesviaphone,email,andonlineplatforms
• Drivingcustomersatisfactionandserviceexcellence
• MonitoringteamperformanceagainstcustomerserviceKPIs
• Supportingorderprocessing,account management,andcustomeradministration
• ManagingCRMrecordsandensuringaccuratecustomerdata
• Overseeingcustomerprojectsandservice-related initiatives
• Buildingstrongrelationshipswithcustomers,suppliers,andinternalteams
• Identifyingopportunitiestoimproveprocessesandcustomerjourneys
• Ensuringservicelevels,responsetimes,andoperationaltargetsareconsistentlyachieved

• Previousexperienceasa Customer Service Team Leader ,Customer Service Supervisor ,Customer Support Team Leader ,orCustomer Service Manager
• Strongleadershipandpeoplemanagementskills
• ExperienceworkingwithCRMsystemsandcustomerdatabases
• Excellentcommunicationskills,bothwrittenandverbal
• Strongorganisationalandproblem-solving abilities
• ExperiencemanagingcustomerserviceKPIsandperformancemetrics
• Good Microsoft Officeand Excel skills
• Theabilitytothriveinafast-pacedcustomerserviceenvironment

• Monthlyprofitsharebonusscheme
• 30daysholidayincludingbankholidays
• Companysickpay
• Freeonsiteparking
• Freelunchevery Friday
• Employeediscountsand Perksat Work scheme
• Cycleto Work scheme
• Employee Assistance Programme (EAP)
• Eyecarereimbursement
• Subsidisedworkplacemassage
• Regularsocialandcompanyevents

This is a fantastic opportunity to join a successful and growing organisation that genuinely values customer service, employee wellbeing, and career development. You'll play a key role in shaping the customer experience while leading and developing a motivated customer service team.