Customer Service Administrator

Customer Service Administrator

Introduction

We are looking for a Customer Service Administrator to join the team in Poole in this varied and important role. You will provide a combination of customer service and administrative support, helping to ensure the site's customers receive an excellent level of service while supporting the smooth movement of goods both domestically and internationally.

This is a great opportunity for a strong all-round administrator with customer service experience who enjoys variety and working collaboratively across different areas of a business.

Approximately 50% of the role will focus on customer service, with the remaining 50% providing administrative support and working closely with teams across the wider business.

Responsibilities

• Managing shared customer service and sales inboxes, responding to enquiries promptly and professionally.
• Answering incoming calls, handling customer queries and directing calls where appropriate.
• Building and maintaining ...