Customer Service Coordinator

Location: Hamworthy

Customer Service Coordinator

Location:

Hamworthy/Poole

Hours:

Full-time, Monday to Friday, 9am–5pm
We are looking for a friendly and organised person to join our office team in a customer service role. This is a great opportunity for someone who enjoys working with people and wants a steady, office-based position. This is a permanent office based role within a well-established and successful business.

What you’ll be doing :
 
* Speaking with customers by phone and email
 
* Helping prepare quotes and process orders
 
* Keeping track of customer requests and following up where needed
 
* Supporting the wider customer service team with day-to-day tasks
 
* Keeping records accurate and up to date
 
* This is a customer service and co-ordination role – no cold calling or direct sales.

What we’re looking for:

* A positive attitude and a willingness to learn
 
* Comfortable speaking to people and providing good customer service
 
* Basic computer skills and attention to detail
 
* Able to work well as part of a team
 
* No specialist product knowledge is required – full training will be provided.

What’s in it for you:

* Friendly, supportive team environment
 
* Full training provided
 
* Free on-site parking
 
* Company pension
 
* 20 days holiday plus bank holidays, increasing with service
 
* Your birthday off as an extra holiday (subject to conditions)
Whilst previous office or customer service experience is helpful it is not essential – we welcome applications from people looking to develop their skills or move into an office-based role.

Hours:

Mon-Fri 9-5pm, 37.5 hours/week
Benefits:
Free parking. Company pension scheme.
Holiday: 20 days holiday, rising at 1 day per year to a max 25 days after 5 years continuous service (PLUS bank holidays). You also get your birthday day off as holiday (subject to conditions).

Skills Required:

Communication, Teamwork, Numeracy, Accuracy, Multi-tasking, Organisation
Existing Qualifications (Edu/Certs/Driving): GCSE or equivalent.

Start Date:

Immediate
As this is a salaried, permanent non-sales role, we pay a competitive salary, but no commission – if you are looking for a commission-based sales role, this is not the role for you