Customer Service Administrator

Customer Service Administrator - Poole - £28,000 per annum

As a Customer Support Administrator on £28,000, you'll work Monday to Friday, 8am to 4.30pm, with your evenings and weekends your own.
You'll be the friendly, reliable voice customers count on when they need an answer.
It's a settled, supportive team where your organisation keeps everything running smoothly.

As a Customer Support Administrator, you will benefit from:

25 days holiday plus bank holidays
Private medical cover
Life assurance
Employee assistance programme
Cycle to work scheme
A consistent 4.30pm finish every day
A welcoming customer services team in an established business
As a Customer Support Administrator, your responsibilities will include:

Handle incoming and outbound customer calls, making sure every enquiry reaches the right person
Resolve customer queries and complaints, escalating where needed
Keep customer records accurate and up to date on the CRM system
Coordinate field engineer schedules and keep customers updated on visits
Prepare quotations and process orders from start to finish
Work closely with internal departments to give customers a smooth, joined-up experience
As a Customer Support Administrator, your experience will include:

At least 2 years in an administration or customer support role
Confidence supporting customers by phone and email
Strong organisational skills and the ability to juggle priorities calmly
Comfort working independently and as part of a team
A positive, resilient, solution-focused approach
Good working knowledge of Microsoft Outlook, Teams, Word and Excel
If you want a Customer Support Administrator role where you're trusted, supported and genuinely part of the team from day one, this could be your next step. Apply today with an up-to-date CV or call Sophie at Rubicon for more information.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made