Client Experience Coordinator​/Chiropractic Assistant

Are you the kind of person who remembers someone’s name, follows through on what you promise and takes genuine pride in making people feel cared for?

Do you want meaningful work where you can make a visible difference, alongside a team that will support you, challenge you and help you keep growing?

At Life Balance Chiropractic, client experience isn’t an add-on to the care we provide; it’s essential.

That makes this one of the most important roles in our clinic.

We’re looking for a warm, organised, proactive and coachable Client Experience Coordinator / Chiropractic Assistant to join our growing team in Poole.

You’ll help create an experience where clients feel known, heard, cared for, and genuinely delighted. From their first conversation with us through every stage of their journey.

You don’t need previous chiropractic experience. We can teach you our systems, processes and approach.

What’s much harder to teach is character, care, energy, ownership, attention to detail and the desire to keep getting better.

If you love people, take pride in doing things properly and want to be part of a high-performing team with a meaningful mission, we’d love to hear from you.

Location: Life Balance Chiropractic, Poole, Dorset
Employment: Full-Time, Permanent — 30 hours per week
Starting Pay
: £13.45 - £13.97 per hour
Additional Pay: Discretionary performance-related bonuses and opportunities for the right person to earn up to £14.80 pr hour in year 1.

This role requires a mix of AM and PM shifts, alongside team training.
A typical core pattern includes 3 Mornings and 2 Afternoon/ Evening shifts, Monday to Saturday. 07.30 am - 12.15 pm; 1.40 pm - 7.45 pm

Flexibility is required, and you will be required to work a minimum of 1-2 Saturdays per month.
Flexibility to support and cover teammates during holidays, sickness and other absences is an important part of being on our team.
Where possible, rotas are issued at least three months in advance, giving you greater certainty and the ability to plan ahead.

This Is More Than a Reception Role
You’ll often be the first person someone speaks to when they are looking for help and a familiar, trusted face they rely on throughout their journey with us.

Your role is to create an exceptional client experience at every touchpoint. You’ll respond to and follow up with enquiries quickly, build genuine relationships, book appointments, anticipate needs, follow through on the little things and solve problems before they become frustrations.

You’ll help clients feel known, heard, cared for and genuinely delighted, creating the kind of experience that builds advocacy for the brand through trust, loyalty, reviews and referrals.

This takes warmth, empathy and compassion, as well as confident telephone communication as a trust advisor, organisation, attention to detail and exceptional follow-through.

If you love people, notice the little things and take pride in creating experiences people remember, you’ll feel at home here.

Why Join Life Balance Chiropractic?

We want this to be a place where great people can do meaningful work, become better at what they do and be proud of the team around them.

You’ll receive structured training, regular coaching and feedback, while being trusted with real responsibility and ownership.

You'll also benefit from:

• Meaningful work — help people in your community get back to doing more of what they love.
• Training and development — build skills in communication, client experience, telephone conversion, systems and healthcare.
• A team that cares and performs — work alongside people who support one another while holding high standards and are able to challenge directly.
• Fully…