Customer Service Administrator

Job Title:

Customer Service Administrator

Location:

Between York and Selby

Contract:

Temporary 3-4 months with a good chance of extension/permanent role

Hours:

Monday to Friday, 9:00am to 5:00pm, 37.5 hours per week Hourly Rate: £13.63 per hour Overview:
We are currently in an exciting period of growth and are seeking more Customer Service Administrators to join our award-winning client. This role involves supporting the Customer Services team in all aspects of office administration to help deliver first-class service. The ideal candidate will be experienced in a busy office environment, possess excellent communication skills, and have a strong desire for self-development.

We are looking for candidates that will be available from around the start of December.

Key Responsibilities:

Order Management:
Processing orders and managing billing activities, including returns and expedited requests Coordinating and supporting onboarding to ensure understanding of products and support services Follow standardised procedures and deadlines including fully documenting all customer complaints and interactions in our CRM system to meet departmental SLAs. Customer Communication:
Handling customer communications, ensuring timely and professional responses. Liaising with 3rd party partners to ensure timely deliveries Undertake other office duties as and when required. Collaborating with internal teams including Sales, Clinical, and Marketing to support continuous improvement. Personal Attributes:
Proven background in Customer Services/Administration/Data Entry, ideally within a similar industry. Strong interpersonal communication skills, both oral and written. Reliable and committed to completing the full duration of the contract. Patient and able to sustain concentration throughout the working day. Consistent and quality-driven in approach. Comfortable working independently within a structured task environment. If this is of interest, don't hesitate in applying.