Project Manager, Operations Manager

Responsibilities

• Line management of engineering team, ensuring they have the skills, capability, equipment and qualifications to perform their duties.
• Manage all travel and accommodation requirements for the engineering team, ensuring sufficient time allocated for breaks and time in lieu (accurately recorded).
• Ensure the service and maintenance programme is scheduled and planned effectively in agreement with the client.
• Develop and implement a maintenance reporting structure ensuring full visibility and transparency on issues to be resolved.
• Create and maintain mechanisms for effective follow-ups to ensure timely delivery and accountability.
• Visit completed installations to handover to maintenance team, introducing the team and ensuring client contacts are satisfied with final installation before handover.
• Manage product email inbox and be responsible for communication with assigned vessels.
• Record any issues on the issues log, using the RAG process and take ownership of issues through to resolution.
• Build and communicate project plans with key milestones for each onboarding, ensuring stakeholder alignment.
• Provide weekly progress updates internally and externally, flagging risks and proposing solutions.
• Prepare monthly customer reports, including engineer visit summaries, usage analysis, and cost breakdowns.
• Update and maintain the budget tracker following each service visit.
• Analyse KPI data and feedback to identify opportunities for service improvement (i.e. maintenance cost per passenger, customer NPS).