Product Support Engineer

Role Overview

Product Support Engineer at a well-established engineering and manufacturing business supplying robust, high‑quality mechanical and electro‑mechanical equipment to the defence sector. This manufacturing‑focused engineering role emphasizes solving production challenges, improving manufacturing processes, and supporting products throughout their operational lifecycle.

As a key member of the Production Engineering team, you will act as the technical link between Design Engineering and Manufacturing, supporting production, investigating engineering issues, implementing product improvements, and ensuring products remain efficient to manufacture while meeting demanding quality standards.

• Provide hands‑on engineering support to manufacturing and assembly teams.
• Investigate production and product issues using structured root cause analysis.
• Raise and implement Engineering Change Requests (ECRs) to improve manufacturability and product reliability.
• Support Engineering Helpdesk requests and resolve day‑to‑day production engineering queries.
• Identify opportunities to reduce manufacturing costs, eliminate recurring issues and improve product quality.
• Work closely with Mechanical Design, Production, Quality and Supply Chain teams to introduce engineering improvements.
• Review mechanical assemblies and manufacturing processes to identify continuous improvement opportunities.
• Produce and maintain manufacturing documentation, engineering instructions and technical support information.
• Participate in engineering reviews and support new product introduction into manufacturing.
• Drive standardisation and best practice across manufacturing processes.

• Degree, HNC or HND in Mechanical Engineering, Manufacturing Engineering or a related discipline.
• At least five years of experience within manufacturing engineering, production engineering or mechanical product support.
• Experience supporting the manufacture of mechanical or electro‑mechanical products.
• Good understanding of machining, fabrication, mechanical assembly or precision manufacturing processes.
• Experience managing engineering changes and supporting products within a manufacturing environment.
• Knowledge of CAD software such as Solid Works or CREO.
• Strong fault‑finding, analytical and root cause investigation skills.
• Excellent communication skills with the ability to work closely alongside production and engineering teams.
• Eligibility to obtain SC Clearance.

You will join a collaborative Production Engineering team, play an important role in improving mechanical products, support manufacturing operations and drive continuous improvement across the business. This role offers tangible engineering improvements that directly impact quality, reliability and manufacturing performance.