2nd Line Support Engineer. LilyLifestyle

2nd Line Support Engineer Poole £31,000 DOE

As a 2nd Line Support Engineer within this forward-thinking business, you ll play a key role providing hands‑on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines.

• Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service.
• Company bonus scheme
• Pension Scheme: Established company pension scheme.
• Health & Wellness Program: Access to health & wellness and employee rewards platforms.
• Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry‑recognised certifications.

• Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands‑on support for Microsoft 365, servers, and networks.
• Configure and Upgrade: Upgrade and configure hardware, software, and related services.
• Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles.
• Escalate and Assist: Act as an escalation point for Line 1 engineers and expedite tickets as needed.
• Client Interaction and Site Visits: Manage client calls and conduct site visits when required.

• Helpdesk
  
  Experience:
  
  At least 2 years’ experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask.
• Microsoft 365: Proficiency in One Drive, SharePoint Online, Exchange Online, Teams, Intune, Entra , Entra Connect, Defender for Office 365, and Defender for Endpoint.
• Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP.
• Networking: Knowledge of LAN‑based networking, cloud‑managed switches like Unifi or Meraki, wireless, VPNs, and routing.
• Certifications: Completed or working towards Microsoft 365 accreditation.

If you re ready to take the next step in your career as a 2nd Line Support Engineer, this role offers the chance to deepen your technical expertise and build long‑term progression. Apply today with an up‑to‑date CV or call Josh at Rubicon for more information.