2nd Line Support Engineer

Role: 2nd Line Engineer

Location:

Bournemouth, Poole Salary: £33,000 £ 36,000 Cloud-Focused MSP | Technical Project Exposure | Outstanding Development Opportunities Were working with a highly regarded MSP that has built a strong reputation for delivering modern cloud and infrastructure solutions to businesses across the UK. As they continue to expand their client portfolio and technical services offering, theyre now looking for a talented 2nd Line Engineer to join their growing team in Poole.

This is an ideal opportunity for an engineer who enjoys solving technical challenges and wants to gain exposure to technologies beyond traditional support. You'll work across a variety of client environments, supporting everything from Microsoft 365 and Azure platforms through to networking, infrastructure, and security technologies. Unlike many support roles, you'll be encouraged to get involved in project work from day one , assisting with cloud migrations, infrastructure deployments, technology refreshes, and system improvements.

You'll work alongside experienced engineers who are passionate about technology and committed to helping others develop their careers. The business has created an environment where engineers are given the tools, support, and training needed to continually progress. Whether your goal is to move into 3rd Line Support, Cloud Engineering, Infrastructure, or Cyber Security , there is a genuine pathway to help you get there.

If you're looking for a role that offers technical variety, modern technologies, and the opportunity to continuously develop your skills, this could be the perfect next step.

Required Skills:

Experience working in a 2nd Line IT Support role Strong knowledge of Microsoft 365, Windows Server & Active Directory Good networking knowledge including DNS, DHCP, VPNs, and firewalls Experience supporting cloud and infrastructure environments Strong troubleshooting and problem-solving skills Excellent communication and customer-facing abilities A passion for technology and continuous learning MSP experience is highly desirable but not essential Exclusive Benefits: £33,000 £ 36,000 Salary Exposure to Cloud Infrastructure, Microsoft 365, Azure, and Security Technologies Hands-on involvement in technical projects, migrations, and infrastructure deployments Clear progression pathway into 3rd Line, Infrastructure, Cloud, or Cyber Security roles Paid training and certification opportunities Supportive and collaborative technical team Modern office environment in Bournemouth , Poole 25 Days Holiday  Bank Holidays If youre a 2nd Line Engineer looking to join a forward-thinking MSP where your technical growth is genuinely valued , click APPLY NOW , attach your FULL CV and contact details , and Ill be in touch ASAP.

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