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Technical Support Partner
Job in
Poole, Dorset County, BH15, England, UK
Listed on 2026-07-18
Listing for:
John Lewis & Partners
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Overview
As a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we’re known for. You will diagnose and troubleshoot product-related issues and, if required, liaise with repairers and suppliers to ensure issues are resolved quickly for customers.
Key Responsibilities- Offer exceptional customer service to customers by showing empathy with their product related issue.
- Keep the customer up to date with product repairs.
- Adhere to the business systems and processes to minimise loss and protect profitability.
- Troubleshoot technical issues as a first point of resolution where possible.
- Support the wider shop team with general shop-keeping tasks and customer service.
- Good communication skills to engage with 3rd party suppliers and internal stakeholders.
- High level of product knowledge and expertise.
- Technical support experience.
- Experience in a customer-facing retail environment.
- Ability to troubleshoot product related issues.
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