Forecasting Operations Coordinator

Final date to receive applications: 19 July 2026

Department: Forecasting

Location: Poole

Compensation: £18,000 - £20,000 / year

Contract: Part-time (25 hours per week)

Location: Poole

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

You might know us as the inventors of the bath bomb, but there’s more to this great‑smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

We are proud to commit to the Living Wage Foundation’s statement that “a hard day's work deserves a fair day's pay” in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices such as animal testing, promote regeneration and show that it is what’s inside that counts.

The central forecasting team is responsible for producing and collating product‑level forecasts for markets supplied by our UK and Croatian manufacturing sites. We are looking for an organised, detail‑oriented, proactive Forecasting Operations Coordinator to join our team of seven. In this role you will be the central hub, liaising across departments to gather key information and connect the forecasting team with it.

You will communicate forecasting requests and insights, collate operational requirements, balance workloads and track product life‑cycles to ensure the team’s forecasts are informed, timely and accurate.

• Timeline Coordination
  • Timeline Mapping: Map out forecasting deadlines and review milestones in collaboration with manufacturing and buying partners for new launches, highlighting bottlenecks to distribute work evenly.
  • Forecast Requests: Communicate forecast requests on behalf of the team, provide key information, including changes to returning seasonal ranges, and respond to requests for additional information.
• Data Gathering
  • Trend and Feedback Gathering: Liaise with internal insight teams and commercial analysts to help the team stay ahead of upcoming trends, monitoring internal channels for product and supply‑related feedback to mitigate risks.
  • Calendar & Change Tracking: Maintain a central calendar of seasonal event dates per market, track year‑on‑year shifts and record launch variances, compiling ongoing operational updates (pack sizes, pricing, availability) into a single reference point for the team.
• Operational Support
  • Sample Distribution: Maintain up‑to‑date product sampling lists to ensure that product sample boxes are sent to colleagues involved in forecasting.
  • Administrative Support: Oversee the forecasting team’s shared drives and primary inbox to ensure smooth operations.
  • Leadership Support: Serve as a key point of contact for the Product Operations Lead, providing updates and actionable summaries for timely decision‑making.

• Project Coordination: Proven experience managing fluid timelines or schedules across multiple stakeholders.
• Systems Creation: Comfortable with a blank canvas; able to build structured Google Sheets tracking tools and project workflows from scratch to suit evolving launch requirements.
• Attention to Detail: An eagle eye for tracking shifting dates, PLU counts, and product variations across a variety of information sources.
• Communication &
  
  Collaboration:
  
  Excellent communication skills to align cross‑functional teams and international manufacturing partners.
• Problem‑Solving Pro: Highly organised with a passion for providing solutions, not just identifying problems.

• 25 days holiday plus bank holidays
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Enhanced paternity leave*
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on Lush products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• We actively welcome conversations about flexible working arrangements.
• We’re 10% Employee‑Owned – all colleagues play a role in protecting our ethics, contributing ideas for the future and sharing in the rewards of success.
• Wellbeing & mindfulness sessions
• Access to employee‑led Community Networks, including Disability, Chronic Illness, Family Support, Global Majority, LGBTQIA+, Menopause and Neurodiversity communities.
• Tailored gender‑affirming care*

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