Cleaning Team Leader

Job Details

Location: Dolphin Centre, Poole

Shift Pattern: Wednesday to Saturday, 39 hours per week

Pay Rate: Competitive

You will support the Soft Services Manager and Centre Operations Manager in delivering operational management of the contract, ensuring that the operation is managed in line with company policies and procedures. You will also need to display the ability to lead and engage with the teams, to deliver and be able to work as part of a team in a physically demanding, fast paced environment that provides cleaning and waste removal services for the client.

Our teams consist of ambitious and motivated individuals who contribute to making a fun and friendly working environment.

• Clean toilets of the centre and wear company uniform at all times.
• Ensure all cleaning duties are carried out in accordance with standards and full compliance with Dolphin & ABM’s Health and Safety procedures.
• Assist with public evacuations and other emergency duties.
• Complete cleaning duties as directed by the Soft Services Manager.
• Identify opportunities for improvement and put forward suggestions.
• Work proactively supporting or assisting colleagues when possible.
• Undertake ad hoc duties as directed.
• Lead and engage a team to deliver high cleaning service both internally and externally in all areas of the shopping centre.
• Clean and sanitize lifts, wipe all external and internal stainless-steel on lift doors, frames, lift runners, and mirrors; sweep and mop floors.
• Clean and sanitize restrooms/showers, empty trash, clean fixtures and mirrors, and clean shower cubicle partitions and tile floors.
• Set up, stock, and maintain cleaning equipment and supplies.
• Monitor and maintain sanitation and organisation of assigned areas.
• Assist Centre Managers when needed to ensure optimum service to clients.
• Perform additional duties as required within reason.
• Comply with monthly training sessions delivered by the supervisor or line manager.
• Provide training to your team on the use of ride‑on sweepers, scrubber-dryers, and other cleaning equipment.
• Ensure your team responds to spillages and callouts from the client on‑site team.
• Communicate effectively with your team and line manager.
• Ensure your team wears protective clothing (PPE) and complies with Health & Safety legislation and policies.
• Supervise the team and give guidance throughout the shift.
• Act as the point of contact for ABM on site in the absence of the Soft Services Manager.

• Able to use Excel, Word and create purchase orders using ABM apps and software.
• Previous experience in a similar cleaning/supervisory role.
• Good interpersonal and communication skills.
• High attention to detail.
• Ability to work under pressure.
• Ability to quickly adapt to a remarkably busy operational environment.
• A reliable and flexible approach to work.
• Excellent written and verbal skills in English.
• Ability to use own initiative to identify and prioritise tasks.
• Ability to work alone and as part of a team.
• Approachable and courteous manner.
• An understanding of the need for confidentiality and discretion in a busy shopping centre.

• Health and Safety Certificate.
• IOSH Managing Safely.

• 24/7 GP:
  Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers; life resources; and online chat or phone service for urgent support.

ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.