Reservations Manager

Reservations Manager - Poole £32,000-£38,000 plus excellent benefits and real career progression.

Lead a high-performing team and shape commercial success in a growing property business.

We're recruiting for a driven Reservations Manager to join a dynamic organisation based in Poole. This is an exciting opportunity for an experienced reservations professional ready to take full ownership of performance, people, and profitability. If you thrive in a fast-paced environment and enjoy balancing guest experience with commercial results, this Reservations Manager position in Poole offers genuine scope to make an impact.

Because you'll be joining a business that values leadership, flexibility, and growth:

• You'll earn a salary of £32,000-£38,000

• You'll benefit from additional leave

• You'll enjoy casual dress and a supportive working culture

• You'll have access to company events and team socials

• You'll be enrolled in a company pension scheme

• You'll be able to take advantage of a cycle to work scheme

• You'll receive employee discounts

• You'll benefit from a referral programme

• You'll have the opportunity to take a sabbatical

As Reservations Manager, you'll take ownership of both performance and people:

• Lead, train and manage the reservations team to deliver fast, accurate, customer-focused booking services

• Conduct regular 1:1s, appraisals and manage monthly rotas

• Oversee the full reservations process from enquiry to confirmation

• Personally handle complex, VIP or high-value bookings

• Ensure all booking platforms are managed daily with no missed opportunities

• Work closely with senior leadership on pricing strategies and promotions

• Analyse booking trends to maximise occupancy and yield

• Build strong relationships with guests and corporate clients

• Produce performance reports and maintain system accuracy

To succeed as a Reservations Manager in Poole, you'll need:

• 5 years' experience in commercial reservations roles

• At least 3 years' experience in a supervisory or managerial position

• Strong leadership and people management skills

• Excellent customer service and communication abilities

• Confidence using reservations systems, PMS and Microsoft Office

• Commercial awareness with the ability to analyse data and make decisions

• The ability to perform under pressure in a fast-paced environment

If you're currently working as a Hotel Sales Manager, Property Manager, or an experienced senior reservations professional ready to step up, this could be your ideal next move.

If you're looking for your next challenge as a Reservations Manager in Poole, we'd love to hear from you. Apply now and take the next step in your career.

Job Number 935107 / INDINDUSTRIALWCLocation Poole Role Reservations Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.