Project Manager, Program ​/ Project Manager, Operations Manager

Our prestigious client based in modern spacious offices in Poole is looking for a Maintenance Project Manager to join the busy office-based team.

We re looking for an experienced Project Manager to join our office-based Cruise division, supporting our Cruise ship maintenance team.

What you will be doing as the Project Manager:

This role is responsible for ensuring that the CBN product presents and continually performs well on all client vessels.

Duties of the Project Manager:

• Line management of engineering team, ensuring they have the skills, capability, equipment and qualifications to perform their duties.
• Manage all travel and accommodation requirements for the engineering team, ensuring sufficient time allocated for breaks and time in lieu (accurately recorded).
• Ensure the service and maintenance programme is scheduled is planned effectively in agreement with the client.
• Develop and implement a maintenance reporting structure ensuring full visibility and transparency on issues to be resolved.
• Create and maintain mechanisms for effective follow-ups to ensure timely delivery and accountability.
• Visit completed installations to handover to maintenance team, introducing the team and ensuring client contacts are satisfied with final installation before handover.
• Manage CBN email inbox and be responsible for communication with assigned vessels.
• Record any issues on the issues log, using the RAG process and take ownership of issues through to resolution.
• Build and communicate project plans with key milestones for each onboarding, ensuring stakeholder alignment.
• Provide weekly progress updates internally and externally, flagging risks and proposing solutions.
• Prepare monthly customer reports, including engineer visit summaries, usage analysis, and cost breakdowns.
• Update and maintain the budget tracker following each service visit.
• Analyse KPI data and feedback to identify opportunities for service improvement (ie. maintenance cost per passenger, customer NPS.)

What s in it for you as a Project Manager:

• Monthly profit share bonus scheme
• Free onsite parking
• Perks at Work scheme
• Tuck shop snacks and free lunch every Friday
• Cycle to Work scheme
• Subsidised workplace massage
• Eye care reimbursement
• Employee assistance programme (EAP)
• Company social and corporate events

You must have previous experience working within a busy team.

• Maintenance Project Manager
• Salary: £50-55k
• Contract type:
  Permanent
• Hours:
  
  40 hours per week
• Location:
  
  Office based. Must be available for occasional out of hours working. Occasional travel to partners, our warehouses and customer vessels

Poole, Project manager, Project management, maintenance, scheduling