Branch Manager

Job Title:

Branch Manager

Location:

Poole

Salary: £45,000 - £52,000 plus bonus

Role:
Permanent - Full time

A well‑established and growing operational business is looking to appoint a hands‑on Branch Manager to take full ownership of a busy, customer‑facing site. This is a high‑impact role where you will lead from the front, driving revenue, operational performance, and customer satisfaction in a fast‑paced environment. You will act as the central leader within the branch, ensuring smooth day‑to‑day operations while building a high‑performing, customer‑focused team.

This is not a purely strategic role; it requires a visible, hands‑on approach, managing both people and operational detail at pace.

• Driving year‑on‑year growth across revenue, profitability, and operational performance
• Taking full ownership of branch operations, ensuring resources are effectively managed to meet demand
• Leading, coaching and developing a team to be highly engaged, capable and motivated
• Delivering exceptional customer service and ensuring a consistently positive customer experience
• Building long‑term customer relationships and identifying opportunities to generate new business leads
• Ensuring efficient daily operations including scheduling, stock/fleet control, and workflow management
• Maintaining high standards of branch presentation, compliance, and health & safety
• Managing reporting and communication with wider support functions across the business
• Creating a positive working environment that promotes collaboration and performance across teams

• Proven experience in a fast‑paced, customer‑facing leadership role (retail, food retail, hospitality or similar environments preferred)
• Track record of managing and developing teams to deliver strong commercial results
• Strong operational management experience with the ability to juggle multiple priorities
• Excellent communication skills, both verbal and written
• Ability to work effectively in a fast‑moving, sometimes ambiguous environment
• High attention to detail with a proactive, problem‑solving mindset

• Highly hands‑on and visible, leading from the front
• Commercially driven with a strong sense of ownership and accountability
• Customer‑focused, always striving to exceed expectations
• A natural people leader who can inspire, coach, and develop others
• Positive, resilient and able to maintain a strong “can‑do” culture within the team
• Comfortable working at pace in a dynamic, operational environment

Commutable Locations:
Poole, Christchurch, Bournemouth, Swanage, Ringwood, Weymouth

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with GDPR